If you have coverage issues and need to change carriers, you’ll also need to switch devices. Go to the main landing page and select Order a New Device in the right menu. Select the new carrier, mobile device, and enter your current mobile number.

Return your phone to your manager, or local AOP. We reuse and recycle these devices when possible.

You also have the option to transfer your mobile number to a personal account and keep your device at no cost:

• Go to the main landing page and select Request Support in the right menu. Enter your information. In the Description of Issue field, enter: Transfer liability from My Company and begin paying my own bill.
• You’ll receive notification that you will need to contact the carrier. Call the carrier and tell them you want to assume liability of your phone number.
• If you want to switch carriers, contact your preferred carrier’s customer support line and ask about the process of switching. You’ll be responsible for any related fees.

Before you travel internationally:

• Go to the main landing page and choose Request Support.
• Select the Travel International option and fill out the form.
• Submit the form.

If you are experiencing an issue with a broken device, please email us at: onecare@wirelesshelp.com. We’ll guide you through the next steps and determine if your phone is still under warranty, or if you are eligible for an upgrade.

If your device has been lost or stolen, please email us at: onecare@wirelesshelp.com. We’ll notify your carrier and suspend your account.

In the Mobile Customer Service Portal and choose What’s My Upgrade Date to see when you’re eligible for a new phone.

See your organizations onboarding specialist to order a phone for new employees.

Please consider your mobile footprint and use a wireless connection as often as possible. Texting is unlimited, but voice and data plans are pooled and monitored by our billing team for overages.

If you are experiencing any issues with your device, please return back to the Home page and click on Request Support.

Professional Type Employees
All full-time employees are eligible for one cell phone or smartphone and one mobile internet device (e.g. MiFi) with use of your organization’s pooled voice and data plans.

If you want your company to assume liability of your personal mobile plan, there are a few steps you need to take.

IMPORTANT: Your company will also assume ownership of your mobile device.

First, contact your carrier about the following:

• Release Liability: Tell them that you are releasing liability of your mobile device to your company and ask them to notate the account.
• Upgrade Date: Ask for your upgrade date. You don’t need to upgrade, but if you do, provide this date to us or your transfer maybe delayed.

It’s against The company’s policy to unlock any mobile devices; however, there may be certain situations that may require us to unlock a device in order to access its data. These situations are evaluated individually and require the approval of mobile support.